What do I need to do to book?

Your booking will be held for 48 hours once you’ve made an inquiry. We will hold your date for 48 hours. You’ll need to pay a non-refundable, 20% deposit of the total booking to secure your spot.

When do I need to pay the full amount?

The remaining balance must be paid in full at least 2 weeks before your event. We want to help you have the party of your dream! So payment plans are available, and can be arranged upon request.

How long is the hire period?

Our standard hire period is 4 hours, starting from the time of your party (set up and pack up time not included).

What is the set up area required for soft play?

The setup area must be dry, safe, and free from debris. Soft play requires a level surface, preferably in an undercover area (like a back verandah or indoors). Outdoor setups can only be arranged if there’s no chance of rain, strong winds, or extreme heat on the day. Please ensure the area is prepared before we arrive.

Can I set up outside?

Yes, but it is strongly recommended to be under a cover, and the area must be free from dirt, debris, or any dampness. Child safety is our number 1 priority, we won’t set up outdoors if the weather conditions are unsuitable, and we unfortunately can’t offer refunds if we cannot set up as planned, so hirers MUST have a backup indoor location ready to go if the weather is undesirable.

What happens if the weather changes on the day?

If rain, strong winds, or extreme heat are forecast, we will not be able to set up outside, it is simply unsafe for children and we won’t ever under any circumstances make an exception. If you don’t have an indoor backup option, unfortunately we will be unable to proceed with the setup and no refunds will be given A backup location indoor’s is an extremely important step.

What can’t I do with soft play or jumping castle hire?

Unfortunately we won’t set up at a party that has face paint, silly string, body gems, glitter, or similar substances. These items permanently stain the equipment and may result in you being charged for replacements. Cleaning fees apply if guidelines aren’t followed. Please understand that by booking? you are agreeing not to have any of the above listed at your party. No food or drink is allowed in the play area, and it must be fully supervised by a competent adult at all times.

What are the other rules?

The play area must be supervised by an adult to ensure there is no rough play or overcrowding. No shoes (including high heels) are allowed in the play area, and you must not move any equipment after it has been set up.

What happens if the equipment gets damaged?

The hirer is responsible for the cost of cleaning, repairing or replacing any items that are damaged due to neglect or failure to follow the safety rules in place. This includes damages caused by misuse, rough play, or unsupervised use.

What should I do to prepare for set up?

When choosing an area or preparing a space, please ensure the setup area is:

• Level and clean (free from dirt, debris, and rocks)

• Dry and free from any moisture or dampness

• Safe, without any obstructions or hazards including overhead power?

By following these guidelines, we can ensure a safe and fun environment for all little ones to enjoy their soft play experience. Thank you for your understanding and cooperation!